Postdoctoral fellow: Dr. Amel Jaoua, Département d'Informatique et de Recherche Opérationnelle Lead faculty member: Dr. Pierre L’Ecuyer, Département d'Informatique et de Recherche Opérationnelle
This project is split into two parts. The first is to model the arrival process to take into account the forms of dependence in the forecast call center of Hydro-Quebec. A second aspect concerns the proposal for a control system for real-time reallocation of agents. For the first part the need for more accurate models of stochastic processes has been made by officials of Hydro-Quebec. We therefore propose a model incorporating both dependence and intraday dependence between call types. It would then provide better predictions of future arrival of calls during the day.
